Rental Deposit: A deposit will be required as a guarantee upon vehicle pick up and a hold on your credit card will be issued. The total of the deposit will be determined by the rental company upon vehicle pick up.
Drivers License: A valid driver’s license is required upon pick up.
Credit Cards: Must provide a Credit Card that matches the name on the reservation and with enough credit limit to cover the cost of the deposit. The following credit cards are accepted: Visa, MasterCard, Diners, American Express, and/or Discover.
Minimum Age: The minimum age requirement when renting a car is 25 years old.
Insurance: Vehicle must be insured at the moment of pick up. If you have a valid insurance, verify with your insurance company that coverage can be extended to your rental vehicle. If you do not have a valid insurance or extending insurance is not possible, this can be purchased for an additional fee.
Can I pay the deposit with a debit card, pre-paid card or cash?
No. Deposits can only be made with a credit card that matches the name on the reservation and with enough credit to cover the cost of the deposit. The following credit cards are accepted: Visa, MasterCard, Diners, American Express, and/or Discover.
What is the deposit amount required by the car rental company?
The deposit amount varies according to the season, itinerary, and vehicle type. The deposit amount will be confirmed by the car rental company upon vehicle pick up. The individual whose name appears on the reservation must bring a credit card that reflects their name on it with enough credit to cover the cost of the deposit.
The deposit held on the credit card will be release upon the vehicle return. Nevertheless, it may take up to 15 days to appear in bank statements.
What is the deposit amount required by the car rental company?
The deposit amount varies according to the season, itinerary, and vehicle type. The deposit amount will be confirmed by the car rental company upon vehicle pick up. The individual whose name appears on the reservation must bring a credit card that reflects their name on it with enough credit to cover the cost of the deposit.
The deposit held on the credit card will be release upon the vehicle return. Nevertheless, it may take up to 15 days to appear in bank statements.
Is it possible to use a family member and/or friend’s credit card for the deposit?
The credit card name must reflect the name on the reservation. Thus, it will not be possible to use a credit card under another name.
Which car rental companies are located in or outside of airports?
We have over 12,000 locations in the country, some can be found in airports or in different spots in the city.
Are all costs included in the amount provided on the site?
Once you have chosen the vehicle and any additional service you want to include, the details of the rate will specify the inclusions and all taxes and fees that is included in the quote. Miles Car Rental and/or Viajemos.com will only guarantee the reservation total as long as it is not modified at the counter.
Can I use my ATM or debit card to reserve a vehicle?
Miles Car Rental and/or Viajemos.com accepts payments by debit card with the Visa or MasterCard logo. We remind you that a credit card under the name of the reservation holder (Main Driver) will be required at the counter at time of pick up.
What happens in cases involving drivers younger than 25? Can you apply some type of discount or avoid charges?
If you are younger than 25, you must pay a daily surcharge and make the payment directly at the counter.
What protection is offered in the rates provided by Miles Car Rental and/or Viajemos.com?
Miles Car Rental and/or Viajemos.com offers rates without coverage. Please note that when you pick-up the vehicle, you shall present additional personal coverage for the Rented Vehicle (CDW/LDW) or you can obtain it at the counter for an additional cost.
Is there any penalty if I decide to cancel my reservation?
Please be advised that a penalty of 18% will apply if you cancel your reservation or if you do not use the rental (No Show).
This penalty will also take effect in case the primary renter does not meet the following rental requirements at pick-up time:
Valid Driver’s License with an expedition date greater than a year, must be under the reservation holder’s name (International Driver’s Permit where requested).
Credit Card under the reservation holder’s name with sufficient funds to cover the guarantee deposit.
Passport
Flight Tickets (Round-trip).
The renter must meet the age requirements in order to qualify for the rental.
IMPORTANT
EUROPCAR RESERVATIONS
Please be advised that some Europcar Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.
BUCHBINDER RESERVATIONS
Please be advised that some Buchbinder Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.
EASIRRENT RESERVATIONS
Please be advised that some Easirrent Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.0
GLOBAL RESERVATIONS
Please be advised that some Global Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.
GREEN MOTION RESERVATIONS
Please be advised that some Green Motion Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.
GUERIN RESERVATIONS
Please be advised that some Guerin Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 50% will apply.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 10 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.
INTERRENT RESERVATIONS
Please be advised that some Interrent Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.
SURPRICE RESERVATIONS
Please be advised that some Surprice Rates apply different cancellation policies, for example:
In case the reservation is not used and the cancellation is requested after the pick-up date registered in our system, a penalty of 95 EUROS will apply. If the total amount of the reservation is less than the amount of the cancellation penalty, no refund will be processed.
If the reservation is cancelled within a period of 48 hours prior to the pick-up date registered on the reservation, a penalty of 50 EUROS will apply. In case the total amount of the reservation is less than the amount of the cancellation policy, no refund will be processed.
Regardless of the reason why the reservation is being cancelled, the corresponding cancellation policy will apply.
Should you have any questions, please contact our Customer Service Department for assistance.
How do I arrive at the vehicle pick-up location?
The pick-up location details will be specified before and after completing the reservation.
How does the payment of tolls work, how much do they cost?
The reservation holder will be responsible for the payment of any corresponding toll, which can be paid in cash when crossing the toll or by requesting the activation of the rental company’s electronic toll system directly at the counter. This electronic system is subject to availability and can vary depending on the location, city and/or country where the rental is taking place.
Why is the daily rate amount in my final quote higher in comparison to the rate provided in the available inventory?
Please note that the amount provided in the front page of your quote search is a base amount corresponding to the auto rental. The final quote shall be higher, for the payable amount will include the corresponding taxes, fees and charges.
COMPACT
Mazda 3 Hatch
RESERVE NOW
STANDARD SUV
Mazda CX5
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INTERMEDIATE
Mazda 2 Hatch
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CONVERTIBLE
Mazda MX5
RESERVE NOW
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